Have you done historical bibliometric analysis of a scientific field or topic area and found that there is a massive increase in research articles after 1990?  Are you using ISI’s Web of Science and searching by topic or keyword?  If so, don’t make the same mistake I did: these results aren’t because of some sea change or paradigm shift, but rather result from a poorly-documented shift in how ISI began indexing articles after 1990.

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This is a paper that I recently got published in gnovis, which is a peer-reviewed journal run entirely by graduate students at Georgetown’s Communication, Culture, and Technology program.  It is a sneakishly Latourian intervention into the debate between Habermasians and post-Habermasians regarding the Internet as a (part of the) public sphere.   They have been arguing for some time about whether the Internet (and specifically blogging) leads to political fragmentation or real collective action.  However, they have all taken for granted the highly-automated software infrastructures that mediate our knowledge of the blogosphere.  The article is up in HTML on the gnovis site, but I’ve also made a full-text, metadata friendly PDF simply because Google Scholar likes those.   The abstract is after the jump.

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I’ve been doing a lot of work on virtual ethnography lately, and I was reading a recently-published book titled “Internet Inquiry: Conversations about Method” edited by Annette Markham and Nancy Baym. What was most interesting was the following footnote on the first page of the introduction, in which the authors argue that “Internet” should not be capitalized:

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With the help of my advisor, Dr. David Ribes, I recently got a chapter of my master’s thesis accepted to the ACM conference on Computer Supported Cooperative Work, to be held in February 2010 in Savannah, Georgia. It is titled “The Work of Sustaining Order in Wikipedia: The Banning of a Vandal” and focuses on the roles of automated ‘bots’ and assisted editing tools in Wikipedia’s ‘vandal fighting’ network.

Abstract: In this paper, we examine the social roles of software tools in the English-language Wikipedia, specifically focusing on autonomous editing programs and assisted editing tools. This qualitative research builds on recent research in which we quantitatively demonstrate the growing prevalence of such software in recent years. Using trace ethnography, we show how these often-unofficial technologies have fundamentally transformed the nature of editing and administration in Wikipedia. Specifically, we analyze „vandal fighting‟ as an epistemic process of distributed cognition, highlighting the role of non-human actors in enabling a decentralized activity of collective intelligence. In all, this case shows that software programs are used for more than enforcing policies and standards. These tools enable coordinated yet decentralized action, independent of the specific norms currently in force.

Download the full paper (PDF)

This week, I’m presenting a poster at WikiSym 2009 on “The Social Roles of Bots and Assisted Editing Tools.”  Most of the work is distilled from my thesis.

Abstract: This project investigates various software programs as non-human social actors in Wikipedia, arguing that their influence must not be overlooked in research of the on-line encyclopedia project. Using statistical and archival methods, the roles of assisted editing programs and bots are examined. First, the proportion of edits made by these non-human actors is significantly more than previously described in earlier research. Second, these actors have moved into new spaces, changing not just the practice of article writing and reviewing, but also administrative work.

Download the Poster (PDF)

Download the Extended Abstract (PDF)

And if you are interested in this topic, check out the full paper, The Work of Sustaining Order in Wikipedia: The Banning of a Vandal.

Jimmy Wales speaking at the conference keynote, by GreenReaper, CC BY-SA 3.0

A few months ago, I had the pleasure of presenting at the first (hopefully annual) WikiConference New York, sponsored by the Wikimedia New York City chapter with assistance from Free Culture @ NYU and the Information Law Institute at NYU’s law school. I know that I am atrociously late in writing this post, but I’m not really writing it for the Wikipedians out there. Rather, the WikiConference was an interesting experiment that seemed to apply Wikipedia’s philosophy towards editing to a conference, resulting in what the organizers called a “modified unconference.”
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Here are the slides from a paper I presented at the Science and Technology in Society Conference, hosted by the AAAS this past weekend. I won an award for top paper in my section for it – so I’m pretty happy about it. The full paper is not up because it is a Frankenstein assemblage from my thesis, which I’ll be finishing up in less than a month.

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This is an abstract for a paper that I will be presenting at Media in Transition 6, which will be held at MIT from April 24th to the 26th.
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This is a paper I wrote for a class on “Technology and Critique” – a class that blended critical theory with Science and Technology Studies.  Taking from Bruno Latour’s “Do you believe in Reality?  News from the Trenches of the Science Wars,” this work is a critical examination of the way in which the on-line encyclopedia Wikipedia has been implicitly cast as a continuation of the Science Wars.  Instead of debating about the efficacy and authority of science, academics are now debating the efficacy and authority of Wikipedia. Using Martin Heidegger’s work on ontology and technology, I argue that this particular academic mindset is a way of being-in-the-world that works to either affirm or negate the integration of Wikipedia into its particular projects – namely, the production of academic knowledge.  However, I show that asking whether Wikipedia is a reliable academic source enframes Wikipedia into an objectless standing-reserve of potential citations, foreclosing many other possibilities for its use.  Instead of following Steven Colbert and countless academics by asking what Wikipedia has done to reality, I ask: what have we done to Wikipedia in the name of reality?

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In Talking About Machines: Ethnography of a Modern Job, Julian Orr studies the teams of Xerox photocopier technicians who are ostensibly responsible for fixing broken copiers. In his ethnographic study of work practice” (10), he aims to examine the concept of work solely from the worker’s perspective, and begins by giving the reader five “vignettes of work in the field” (14). These stories detail how technicians interact with customers, copiers, and each other, leading Orr to declare that technicians are responsible for the upkeep of more than just machines. In fact, he sees their work “is to maintain a triangular relationship between the technicians, their customers, and their machines” (66). It is this insight that powers Orr’s study, making it something far more than a patchwork of its constituent elements: ethnomethodology, organizational communication, business administration, conversation analysis, ethnography of work, human-computer/machine interaction, and infrastructure studies.
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